i6 Support

FAQs

• Getting Connected -
  • How do I set up the Big Ass Fans app?
  • How do I connect a Bluetooth remote to my fan?
  • How do I disconnect a Bluetooth remote from my fan?
  • How do I connect my fan to my Big Ass Fans account?
  • How do I reset my fan’s settings?
  • I don’t see my fan in the Big Ass Fans app.
  • I’m trying to connect my fan to my Wi-Fi network, but I don’t see my network in the Big Ass Fans app.
  • I don’t see my fan’s light in the app.
  • I have a new router, or my Wi-Fi network name or password has changed, and now I can’t control my fan.
  • My fan failed to join my Wi-Fi network.
• About the Product +
  • What type of ceiling outlet box should I use to hang my i6 fan?
  • What can I do with the Big Ass Fans app?
  • I have a product that’s similar to this one, but I can’t seem to find the warranty. What should I do?
• Controlling my Product +
  • How do I control my fan with my smartphone or tablet?
  • How do I get my i6 fan to work automatically?
  • How do I enable the motion sensor on my fan?
  • My remote is not controlling my fan.
  • How do I reboot (power cycle) my fan using the remote?
  • What is Return to Auto?
  • How do I reverse my fan?
  • How do I change the maximum dim-to-warm color temperature?
• Smart Home Integrations +
  • Amazon Alexa: How do I control my fan with Amazon Alexa?
  • Amazon Alexa: What kinds of voice commands can I use to control my fan?
  • Amazon Alexa: Alexa isn’t discovering my fan. What do I do?
  • Amazon Alexa: Alexa recognizes my voice command, but asks me to clarify which fan I want to control.
  • Amazon Alexa: How do I disconnect my fan from Amazon Alexa?
  • Google Assistant: How do I control my fan with the Google Assistant?
  • Google Assistant: What kinds of voice commands can I use to control my fan?
  • How do I get my i6 fan to work with a smart thermostat?
  • Nest: How do I connect my i6 fan to my Nest thermostat?
  • Nest: I’ve connected my i6 fan to my Nest. What do I do now?
  • Nest: I have multiple i6 fans. Can I change which fan is paired with my Nest?
  • Nest: How do I disconnect my Nest from my Big Ass Fans account?
  • ecobee: How do I get my i6 fan and ecobee to work together?
  • ecobee: I’ve connected my i6 fan to my ecobee. What do I do now?
  • ecobee: I have multiple i6 fans. Can I change which fan is paired with my ecobee?
  • ecobee: How do I disconnect my ecobee from my Big Ass Fans acccount?
• Trouble with Something Else +
  • My i6 fan is wobbling during operation.
  • My fan will not start.
  • My fan is noisy during operation.
  • How do I update my fan’s firmware?
  • I forgot my Big Ass Fans account password.
  • How do I silence the fan beep or turn off the LED indicators?
  • How do I update my Big Ass Fans account information?
  • How do I change the battery in my remote?
  • The fan jerks upon startup.
  • My airfoils are damaged, or I want a different color or size. Can you send me a new set?
  • Do you install locally?