Haiku Support

FAQs

• Getting Connected -
  • I don’t see my fan’s light in the app.
  • How do I reset my fan’s network settings?
  • How do I set up the Haiku app?
  • I don’t have a Wi-Fi network, or I don’t want to connect my fan to my Wi-Fi network.
  • I have a new router, or my Wi-Fi network name or password has changed, and now I can’t control my fan.
  • My fan failed to join my Wi-Fi network.
  • I’m trying to connect my Haiku product to my Wi-Fi network, but I don’t see my network in the Haiku app.
  • I don’t see my fan in the Haiku app.
• About the Product +
  • Why is there no lens on Haiku with UV-C Technology?
  • How often should the Haiku with UV-C Technology LED board be replaced?
  • Is it safe for occupants to be in the room while Haiku with UV-C Technology’s Clean mode is enabled?
  • How do I clean the Haiku with UV-C Technology LEDs?
  • Is the Haiku app available for both iOS and Android?
  • What can I do with the Haiku app?
  • What are the clearance guidelines for my fan?
  • I’ve lost my remote. Can I purchase another one?
  • What type of ceiling outlet box should I use to hang my fan?
  • Does the fan have a ring to secure the canopy?
  • Will my Haiku install in a “pancake” style junction box?
  • I have a product that’s similar to this one, but I can’t seem to find the warranty. What should I do?
• Controlling my Product +
  • How do I enable Haiku with UV-C Technology to disinfect the air?
  • What is Fan Eco?
  • I scheduled an event for my fan, but the event occurs earlier or later than the specified time.
  • How do I restore my fan’s factory settings?
  • How do I disable my Haiku fan’s Wi-Fi signal?
  • Can I reverse my fan using the IR remote?
  • What do the Whoosh, Timer, Sleep, and Clear buttons on the remote do?
  • How do I reverse my fan?
  • What is Whoosh Mode, and how does it work?
  • How do I enable my Haiku products’ Sleep settings?
  • How do I make my Haiku products work on a schedule?
  • How do I get my Haiku products to work together?
  • How do I reboot (power cycle) my fan using the remote?
  • How do I get my Haiku fan to work with a smart thermostat?
  • How do I enable the motion sensor on my Haiku products?
  • How do I get my Haiku products to work automatically?
  • How do I connect my Haiku products to my Haiku account?
  • My remote is not controlling my fan.
  • How do I control my fan with my smartphone or tablet?
  • What is SenseME?
  • Can I adjust how my Haiku products are configured?
• Smart Home Integrations +
  • Logitech Harmony: How do I add Haiku remote commands to my Harmony remote or hub?
  • Google Assistant: How do I control my Haiku products with Google Assistant?
  • Google Assistant: What kinds of voice commands can I use to control my Haiku products?
  • Nest: How do I connect my Haiku fan to my Nest thermostat?
  • Nest: I’ve connected my Haiku fan with my Nest thermostat. What do I do now?
  • Nest: I have multiple Haiku fans. Can I change which fan is paired with my Nest thermostat?
  • Nest: Can my Nest thermostat control more than one Haiku fan?
  • Nest: How do I disconnect my Nest from my Haiku account?
  • Amazon Alexa: How do I control my Haiku products with Amazon Alexa?
  • Amazon Alexa: What kinds of voice commands can I use to control my Haiku products?
  • Amazon Alexa: Alexa recognizes my voice command, but asks me to clarify which Haiku product I want to control.
  • Amazon Alexa: Alexa isn’t discovering my Haiku Fans or Lights. What do I do?
  • Amazon Alexa: How do I disconnect my Haiku products from Amazon Alexa?
  • ecobee: How do I get my Haiku fan and ecobee thermostat to work together?
  • ecobee: I have connected my ecobee to my Haiku fan. What do I do now?
  • ecobee: I have multiple Haiku fans. Can I change which fan is paired to my ecobee?
  • ecobee: Can my ecobee thermostat control more than one Haiku fan?
  • ecobee: How can I disconnect my ecobee from my Haiku account?
• Trouble with Something Else +
  • How do I turn off Haiku with UV-C Technology’s blue LED indicators?
  • How do I silence the fan beep or turn off the LED indicators?
  • How do I update my Haiku products’ firmware?
  • How do I update my Haiku account information?
  • The fan jerks upon startup.
  • My airfoils are damaged, or I want a different color or size. Can you send me a new set?
  • I forgot my Haiku account password.
  • The fan motor is not level with the extension tube. How do I fix this?
  • How do I change the battery in my Haiku remote?
  • I need a different length of extension tube. Can you send me a new one?
  • My fan will not start.
  • My fan is noisy during operation.
  • My fan is wobbling during operation.
  • I have a ceiling angle greater than 33 degrees. Do I need to do anything special?
  • Do you install locally?
  • Can I connect multiple extension tubes that came in the box to get a longer hanging length?