Haiku Light Support

FAQs

• Getting Connected -
  • How do I reset my light’s network settings?
  • I don’t have a Wi-Fi network, or I don’t want to connect my light to my Wi-Fi network.
  • My light failed to join my Wi-Fi network.
  • How do I set up the Haiku app?
  • I have a new router, or my Wi-Fi network name or password has changed, and now I can’t control my light.
  • I don’t see my Haiku Light in the Haiku app.
  • I’m trying to connect my Haiku product to my Wi-Fi network, but I don’t see my network in the Haiku app.
• About the Product +
  • Is the Haiku app available for both iOS and Android?
  • I’ve lost my remote. Can I purchase another one?
  • I have a product that’s similar to this one, but I can’t seem to find the warranty. What should I do?
• Controlling my Product +
  • How do I reboot (power cycle) my light using the remote?
  • How do I restore my light’s factory settings?
  • How do I disable my Haiku Light’s Wi-Fi signal?
  • How do I make my Haiku products work on a schedule?
  • How do I get my Haiku products to work together?
  • How do I enable the motion sensor on my Haiku products?
  • How do I get my Haiku products to work automatically?
  • How do I connect my Haiku products to my Haiku account?
  • I scheduled an event for my Haiku Light, but the event occurs earlier or later than the specified time.
  • I don’t think my Haiku Light’s motion sensor is working. How can I tell if it’s enabled?
  • How do I program my Haiku Light to automatically turn on throughout the day?
  • How do I control my Haiku Light with my smartphone or tablet?
• Smart Home Integrations +
  • Logitech Harmony: How do I add Haiku remote commands to my Harmony remote or hub?
  • Google Assistant: How do I control my Haiku products with Google Assistant?
  • Google Assistant: What kinds of voice commands can I use to control my Haiku products?
  • Amazon Alexa: How do I control my Haiku products with Amazon Alexa?
  • Amazon Alexa: What kinds of voice commands can I use to control my Haiku products?
  • Amazon Alexa: Alexa recognizes my voice command, but asks me to clarify which Haiku product I want to control.
  • Amazon Alexa: Alexa isn’t discovering my Haiku Fans or Lights. What do I do?
  • Amazon Alexa: How do I disconnect my Haiku products from Amazon Alexa?
• Trouble with Something Else +
  • How do I update my Haiku products’ firmware?
  • How do I update my Haiku account information?
  • I forgot my Haiku account password.
  • How do I change the battery in my Haiku remote?
  • My Haiku Light doesn’t fit where I want to install it.