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My wall control failed to join my Wi-Fi network.
Make sure you entered the correct Wi-Fi password during wall control setup.
Make sure that your mobile device is connected to the same network to which you attempted to connect the wall control.
Make sure your wall control is within range of your router. Check the router specifications for details about ranges and function.
If you have verified these conditions, but your wall control still won’t connect to your network, reset your wall control’s network settings. See How do I reset my wall control’s network settings? for instructions.
After you’ve reset the wall control’s network settings, connect your mobile device to your home Wi-Fi network. In the Haiku app, tap , and then tap Add a Product.
Follow the on-screen prompts to reconnect your wall control to your Wi-Fi network. Make sure you have your Wi-Fi SSID (network name) and password ready.
After reviewing the details you provided, we’ll assign your case to a customer support expert at our Kentucky headquarters who will contact you by phone or email to get started. During peak seasons, you may experience longer than usual response times, but we look forward to resolving your issue as quickly as possible.
, and then tap Add a Product.
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