Home > Support > I have a new router, or my Wi-Fi network name or password has changed, and now my Haiku Wi-Fi Wall Control isn’t working.
I have a new router, or my Wi-Fi network name or password has changed, and now my Haiku Wi-Fi Wall Control isn’t working.
If your Wi-Fi SSID (network name) or password has changed, or if you have a new router, your Haiku Wi-Fi Wall Control won’t be able to communicate with your router. To get them working together again, try the following:
Reset your Haiku Wi-Fi Wall Control’s network settings using the instructions found here.
Tap , and then tap Add a Product.
Follow the on-screen prompts to connect your product to the new Wi-Fi router. Make sure you know your new Wi-Fi SSID (network name) and password. A more detailed look at the setup process can be found here.
After reviewing the details you provided, we’ll assign your case to a customer support expert at our Kentucky headquarters who will contact you by phone or email to get started. During peak seasons, you may experience longer than usual response times, but we look forward to resolving your issue as quickly as possible.