My remote is not controlling my fan.

Note: Our Bluetooth remotes are not universally programmed, so please make sure the remote you are using is paired with the fan you are attempting to control. For more information, see How do I connect a Bluetooth remote to my fan? Our IR remotes (i6 fans only) are universally programmed, so no “pairing” is required. 

Make sure the clear plastic tab has been removed from the remote’s battery cover, a working battery is installed, and you are within range of the fan you are attempting to control. If the remote still does not work, here are some things to try:

  1. Verify that the fan is receiving power by power cycling the fan. To do this:
    1. Turn off power to the fan via a standard on/off wall switch or the breaker if a standard wall switch is not applicable.
    2. Wait a few moments, and then restore power.
  2. The fan will beep once as it powers on (unless you have disabled beeps in the Big Ass Fans app) and the LED indicator on the bottom of the fan may illuminate.
    1. If you do not hear a beep, verify that the fan is wired correctly as shown in the installation guide.
    2. If you do hear the fan beep during a power cycle, stand directly beneath the fan and attempt to use the remote. Depending on the fan height and installation location, remote range can vary.
  3. Re-pair the remote with the fan (Bluetooth remote only). To do this:
    1. Hold the remote close to the fan you want it to control.
    2. Press and hold the fan power and – (minus) buttons on the remote (this will clear all previous pairings).
    3. Press any button.
    4. The LEDs on the remote will cycle while pairing is in progress. When the LEDs turn off, pairing is complete.

If you’ve followed these steps and are still unable to use your remote, please contact Customer Service.

This applies to these products: es6 i6

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