My light failed to join my Wi-Fi network.

• Make sure you entered the correct Wi-Fi password during light setup.
• Make sure that your mobile device is connected to the same network to which you attempted to connect the light.
• Make sure your light is within range of your router. Check the router specifications for details about ranges and function.

If you have verified these conditions, but your light still won’t connect to your network, reset your light’s network settings. See How do I reset my product’s network settings? for instructions.

• After you’ve reset the light’s network settings, connect your mobile device to your home Wi-Fi network. In the Haiku app, tap , and then tap Add a Product.
• Follow the on-screen prompts to reconnect your light to your Wi-Fi network. Make sure you have your Wi-Fi SSID (network name) and password ready.

Was This Helpful?

Yes

No